The Starbucks app is the primary way millions of customers place mobile orders, earn Stars, and manage rewards linked to their Starbucks accounts. This guide explains how to set up the app, place orders, customize drinks, pay securely, and get the most value from your Starbucks experience. Whether you are new to Starbucks or new to the app, you can follow these clear, repeatable steps each time you order.
How to Set Up the Starbucks App
Download and Install
- Download the official Starbucks app from the App Store (iOS) or Google Play Store (Android).
- Ensure your device and operating system meet the app’s requirements to avoid performance issues.
Create or Sign In to Your Starbucks Account
- Open the app and choose to sign in with an existing Starbucks account or create a new account using your email address.
- Link or add a supported payment method, such as a credit card or debit card, to enable mobile ordering and payment.
Profile and Preferences
- Verify your name, contact details, and favorite stores so the app can direct you to the correct location and show store hours.
- Enable notifications so you can receive alerts when your order is ready.
How to Place an Order in the App
Select a Store
- Use the store finder to pick the location where you want to pick up your order.
- Confirm store hours and pickup availability before proceeding.
Build Your Order
- Choose your drink size, type, and milk option using the customize panel.
- Add food items, such as breakfast, bakery, or packaged products, as needed.
- Review itemizations carefully to avoid unwanted changes or substitutions.
Review and Checkout
- Check your order summary, including drink customizations, quantity, and store location.
- Confirm your payment method and submit the order for processing.
Payment and Order Tracking
Payment Methods
- Use a saved card, gift card, or other accepted payment methods within the app.
- Check your saved payment methods in the app’s profile or payment settings.
Order Status
- Track real-time status updates, such as received, preparing, or ready for pickup.
- Arrive at the store at or near the ready time to minimize wait times.
| Attribute | Verified Detail | Source Type |
|---|---|---|
| App Availability | Available for download on iOS and Android app stores. | Platform distribution |
| Payment Options | Supports credit cards, debit cards, and gift cards linked to your account. | Platform settings documentation |
| Order Tracking | Push notifications and in-app status updates from received to ready. | App functionality overview |
| Store Pickup | Orders can be picked up at a selected Starbucks store location. | Service model |
| Customization | Drink size, type, milk, and flavor can be modified before checkout. | Order builder interface |
Earning and Using Stars
How Stars Work
- Members earn Stars on eligible purchases, which can be redeemed for free food or drinks.
- Check your Stars balance and expiration dates in the rewards section of the app.
Promotions and Challenges
- Participate in limited-time challenges or offers that award bonus Stars.
- Review terms carefully to understand how offers apply to your orders.
Managing Your Orders and Account
View Order History
- Access past orders to review details, reorder favorite items, or track previous receipts.
- Some historical orders may be limited by time windows depending on platform policy.
Edit or Cancel Orders
- Modify or cancel orders while they are still in the submitted or preparing stage, if supported.
- Once an order is marked ready or completed, changes may no longer be possible.
Notifications and Preferences
- Adjust alert preferences for order updates, offers, and account security within the app settings.
- Control how your data is shared and how marketing messages are delivered.
Troubleshooting and Support
Common Issues
- If your order fails to submit, check your network connection and payment method status.
- Resolve authentication issues by signing out and signing back in, or by resetting your password.
Contact Support
- Use in-app support options or contact Starbucks customer service for help with account or order problems.
- Visit a store for assistance with issues that require in-person resolution, such as gift card problems.
Best Practices for Ordering
- Place your order during less busy times to reduce wait times at pickup.
- Save your favorite drink configurations as presets if the app supports shortcuts.
- Keep your app updated to benefit from the latest features and security improvements.
- Double-check store hours and pickup windows before confirming your order.
Using the Starbucks app to order ahead can streamline your visit, help you track rewards, and give you more control over your drink preferences. By following these steps and best practices, you can make your mobile ordering experience reliable and efficient.